Case Study All Work

Long-Term Craft CMS Partnerships

Ongoing development, infrastructure, and support for three Craft CMS clients — the kind of work where knowing the system inside out is the whole point.

  • Role: Lead developer — CMS updates, server infrastructure, security, performance, backups, on-call support
  • Stack: Craft CMS, PHP, Twig, server administration, static page caching, critical CSS
  • Clients: The Betsy Lehman Center (via Raincastle Communications), Janson Media, Seal-a-Deck

What the work looks like

Some of my longest client relationships aren’t project-based — they’re ongoing. I maintain Craft CMS sites, server infrastructure, and hosting for three clients, each with their own scope and integrations. The baseline work is the same across all of them — CMS and plugin updates, security patches, performance monitoring, backups, server configuration — plus the things you wouldn’t think to ask for until something breaks at 9 PM on a Thursday.

Each of these clients knows that when something comes up, I’m the person who picks up the phone. I know their systems, their hosting, their content workflows. There’s no onboarding lag when something needs to change.

The Betsy Lehman Center is a patient safety organization. I’ve worked with them through my partnership with Raincastle Communications since 2016. I maintain three separate Craft CMS sites — two are public-facing, and the third is a research-focused site where doctors study medical errors and how to prevent them. Over the years, the work has expanded beyond CMS development to include UX review, accessibility improvements, and building out their backup and caching infrastructure.

Janson Media is a media distribution company. I maintain two Craft CMS sites for them, one of which includes a custom integration with their FileMaker database and their payment processor, Tipalti. I also built an embeddable widget using the JW Player API and Vue that displays live and upcoming programming for their “Hungry” streaming service.

Seal-a-Deck builds and restores outdoor living spaces — from preventative maintenance to complete rebuilds. Their Craft CMS site includes a HubSpot integration that connects their web presence to their sales and marketing workflow.

The pattern is the same across all three: the maintenance relationship creates the context for better project work. When I already understand the system, the hosting, and what the team needs, new work starts from a much better place.

Why it matters

Keeping a site healthy over years is a different kind of challenge than building one from scratch, and I enjoy both. Long-term maintenance isn’t glamorous, but it’s where reliability comes from — and it’s the reason these clients haven’t needed to think about finding a new developer.